Microsoft Dynamics CRM


Microsoft continues to see strong momentum and growth with Microsoft Dynamics CRM and Microsoft Dynamics CRM Online. They continue to lead with their strengths of productivity, flexibility and scalability to help businesses around the world drive results through our products and services.

Microsoft have released a Statement of Direction (SoD) which outlines the future direction and planned areas of innovation for Microsoft Dynamics CRM which is now available for download.


The intent of this paper is to help Microsoft customers and partners establish appropriate plans and guidelines for their investments today, while keeping an eye on the horizon of future innovations being delivered by the Microsoft Dynamics CRM team. It is meant to be directional in nature – and articulates scenarios and solutions that are planned to be delivered over the next 36 months versus any particular product release or service update.

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